Richard White, founder of Fathom Video, shares how frustration with traditional note-taking and a belief in AI’s rapid progress led to building a free, viral tool for meeting insights. He discusses why immediacy and quality matter more than ever, how Fathom’s product-led growth model disrupted a crowded market, and the craftsmanship behind AI-generated notes. White also explores evolving privacy norms, the importance of low-ego, high-talent teams, and how focusing on user experience and feedback fueled Fathom’s ascent in a competitive landscape.
About the Guest
Richard White
CEO of Fathom
Richard White is founder and CEO of Fathom.video, a free app that records, transcribes & highlights your calls so you can focus on the conversation instead of taking notes. Fathom was a part of the Y-Combinator W21 batch, is one of only 50 Zoom App Launch Partners, and is one of a small handful of companies Zoom has invested in directly via their Zoom Apps Fund. Prior to Fathom, Richard founded UserVoice, one of the leading platforms that technology companies, from startups to the Fortune 500, use for managing customer feedback and making strategic product decisions. UserVoice was notable for being the company that originally invented the Feedback tabs shown on the side of millions of websites around the world today. Richard previously worked on Kiko, a company in the first batch of Y-Combinator, with Justin Kan and Emmett Shear who subsequently went on to found Twitch. Richard is passionate about designing intuitive productivity tools with delightful user experiences.